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Consistent Customer Experience Does Not Happen by Accident

Consistent Customer Experience Does Not Happen by Accident

Marketing

A recent experience with a client in one of their franchised branches stood out for me for one reason. The service felt remarkably consistent. It was professional, friendly, helpful and aligned no matter who I dealt with, almost as though every employee had come from the same mould, says Liezel Jonkheid, Founder and Director, Consumer Psychology Lab.

FNB App Academy 2026 Joins Forces With University of Johannesburg's Business School

FNB App Academy 2026 Joins Forces With University of Johannesburg's Business School

Publicity

FNB, together with the University of Johannesburg's Business School (JBS), have announced a landmark collaboration for the 2026 FNB App Academy programme, aimed at expanding access to credible, future-ready digital education and strengthening pathways for youth into South Africa's digital future.

Auckland Park World Blood Donor Day Drive Unites Different Stakeholders

Auckland Park World Blood Donor Day Drive Unites Different Stakeholders

Publicity

The World Mission Society Church of God has hosted its 1 926th Worldwide Blood Drive on Sunday, 14 June, aimed to give life through the love of the Passover at its temple in Auckland Park, Johannesburg.

Bravecto® Sponsors R7-Million Worth of Tick and Flea Treatments to Shelter Dogs

Bravecto® Sponsors R7-Million Worth of Tick and Flea Treatments to Shelter Dogs

Publicity

Bravecto® has announced its nationwide '#BravectoCares' winter drive which delivered 21 500 doses of tick and flea treatments worth R7-million to selected animal shelters across South Africa, helping to protect vulnerable dogs and support their well-being.

The Hidden Platform Influencing Consumer Trust in the AI Era

The Hidden Platform Influencing Consumer Trust in the AI Era

Marketing

There is a conversation happening about your brand right now. It is not in your CRM, not in your brand tracker and almost certainly not in your quarterly review deck. It is on Reddit, and it is shaping what artificial intelligence tells millions of consumers about you, says Musa Kalenga, CEO of the Brave Group.

<i>Gerety Awards</i> Announces 2026 Shortlist

Gerety Awards Announces 2026 Shortlist

Marketing

Moonlighting, VML and Edelman have made it into the Gerety 2026 shortlist for South Africa as Gerety Awards reveals the global shortlist after the executive jury sessions taking place around the globe. The finalist's selection recognises outstanding work from 36 countries and highlights the campaigns, brands and agencies that most impressed this year's international jury.

Tractor Outdoor Strengthens Roadside Digital Network With New Sites

Tractor Outdoor Strengthens Roadside Digital Network With New Sites

Marketing

Tractor Outdoor has expanded its digital footprint with the addition of several new sites across Cape Town and Johannesburg, further strengthening its national network while reinforcing its dominance in the Western Cape.

Project Management Institute and Cannes Lions Launch Global Educators Forum

Project Management Institute and Cannes Lions Launch Global Educators Forum

Publicity

Project Management Institute (PMI) has announced its partnership with Cannes Lions to launch the 'LIONS Educators Forum', a global initiative designed to connect academia with creative industries and better prepare students for the evolving world of work.

The Future of Being found: How to Ensure Your Brand Shows Up in AI-Generated Search Results

The Future of Being found: How to Ensure Your Brand Shows Up in AI-Generated Search Results

Marketing

For years, brand visibility meant dominating search engine rankings. That model is shifting. Many people now receive direct answers from AI tools such as ChatGPT, Gemini and Perplexity, or through AI-generated summaries embedded in search results, says Thelma Ngoma-Mavhunga, Senior Communications Specialist at Flow Communications.

The Science of Attention — What Marketers Need to Know About Dopamine

The Science of Attention — What Marketers Need to Know About Dopamine

Marketing

Venelize de Lange from media update considers what neuroscience teaches marketers about consumer attention through looking at their dopamine fluctuation when exposed to different marketing strategies.

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