The next CX frontier: How digital experts are filling the customer service gap
Over the past few years, customer expectations of companies have grown exponentially, says Ryan Falkenberg, co-CEO of CLEVVA. Falkenberg says that today, customers don't just want companies to tell them what they have to offer, but customers want them to interact in a way that's user-centered, hyper-relevant, one-touch and multi-channelled.
CX trends and predictions 2020
How to fill the customer service gap
Tip for CX
Tips for Customer services